Frequently Asked Questions
Quick answers about order timelines, care guidelines, billing questions, and logistics support.
Minimum order value is ₹399. Choose your preferred pickup time slot while booking. Our rider will arrive at your selected time to collect your laundry and deliver it back once professionally cleaned.
Dry cleaning is priced per individual garment item (e.g. ₹99 for a shirt, ₹199 for a saree). You can review all item prices in our Pricing page.
Yes, you can pay securely using UPI, Credit/Debit cards, or Cash upon delivery. A digital invoice is sent to your WhatsApp as soon as your order is packed.
You can book directly using our website's booking form, or send us a WhatsApp message. Booking takes under a minute.
Absolutely. Contact our logistics support on WhatsApp at least 2 hours before your scheduled slot, and we will update your appointment.
We provide regular door collection across Kopar Khairane, Ghansoli, Vashi, Sanpada, Nerul, Belapur, Seawoods, and Kharghar.
No, never. We maintain strict hygiene policies. Every customer's order is washed, dried, and packaged separately in its own dedicated washing machines.
Yes, we inspect all garments during sorting and pre-spot collars, grease cuffs, and food spots using fabric-safe chemicals before washing.
Yes, we use commercial oversized washers and tumbling dryers that fully clean and dry single, double, and heavy wool comforters/blankets.
We follow international textile cleaning standards. In the highly unlikely event of loss or damage, we provide reimbursement up to 10 times the wash charge of that specific item.
We separate whites and dark colors during sorting. However, if you have a garment known to bleed color, please let our pickup rider know so we can tag it for separate handling.
Still Have Questions?
Our support desk is active from 9:00 AM to 9:00 PM, seven days a week. Connect directly on WhatsApp for instant assistance.
